Effective Date: [Insert Date]

Welcome to By accessing or using our website, you agree to be bound by the following Terms and Conditions. If you do not agree to all the terms stated herein, you should not use this website or our services.

Please read these Terms carefully before using the website. They constitute a legally binding agreement between you (the “User”, “Customer”, “You”) and (“we,” “our,” or “us”).

1. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of this website by, any third party. Prohibited behavior includes:

  • Committing or encouraging a criminal offense
  • Distributing malicious or harmful software (viruses, trojans, etc.)
  • Hacking into any aspect of the site
  • Sending unsolicited promotional or advertising material (“spam”)
  • Attempting to affect the performance or functionality of any computer facilities of the website

Any breach of these terms may lead to immediate termination of your access to our website and may result in legal action.

2. Eligibility

To use Shopivana, you must be:

  • At least 18 years of age, or
  • Accessing the site under the supervision of a parent or legal guardian

By using our services, you confirm that you meet these eligibility criteria.

3. Account Registration

Certain features of Shopivana require you to create an account. When you register:

  • You must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account and password
  • You agree to notify us immediately of any unauthorized use of your account

Shopivana is not liable for any loss or damage resulting from your failure to protect your account credentials.

4. Products and Pricing

All products listed on Shopivana are subject to availability, and we reserve the right to limit the quantities of any products we offer.

  • Pricing: All prices are listed in [local currency] and are subject to change without notice.
  • Product Descriptions: We attempt to be as accurate as possible, but we do not warrant that product descriptions or other content are 100% accurate, complete, reliable, current, or error-free.
  • Images: Product images are for illustrative purposes only and may differ slightly from the actual item.

5. Orders and Payments

Order Acceptance:

Once you place an order, you will receive an email confirmation. However, this email does not signify our acceptance of your order. We reserve the right to cancel or refuse any order for any reason at our sole discretion.

Payment:

We accept multiple modes of payment including (but not limited to):

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallets and third-party gateways

All transactions are processed through secure payment gateways to ensure the safety of your information.

6. Shipping and Delivery

We strive to deliver products in a timely manner. However, we are not responsible for:

  • Delays caused by logistics partners
  • Incorrect shipping information provided by the user
  • External events beyond our control (weather, strikes, etc.)

Shipping costs, delivery timeframes, and options will be clearly outlined at checkout.

7. Cancellations, Returns & Refunds

Cancellations:

Orders can only be canceled within a stipulated timeframe, which will be displayed during the checkout process.

Returns:

To be eligible for a return:

  • The item must be unused and in its original packaging
  • A return must be initiated within [X] days of delivery

Some items (e.g., perishables, personalized products, and hygiene-sensitive items) may be non-returnable.

Refunds:

Refunds are processed once the returned product is received and inspected. The amount will be credited to your original mode of payment within [X] business days.

8. User Content

By submitting content (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and publish your content on our platform.

You agree that:

  • Your content will not infringe on the rights of others
  • You will not post false or misleading information
  • Your content will not contain any unlawful, threatening, defamatory, obscene, or otherwise objectionable material

We reserve the right to moderate, remove, or edit user-submitted content at our sole discretion.

9. Intellectual Property

All content on Shopivana, including logos, images, product descriptions, website design, and code, are the intellectual property of Shopivana or its licensors and are protected under copyright and trademark laws.

You are granted limited access for personal, non-commercial use only. You may not:

  • Reproduce, duplicate, copy, sell, or exploit any portion of the website
  • Use our trademarks or trade dress without our express written consent

10. Third-Party Links

Shopivana may contain links to third-party websites. These links are provided for your convenience and do not imply any endorsement by Shopivana.

We are not responsible for the content or practices of these third-party sites. You access them at your own risk and should review their respective privacy policies and terms.

11. Limitation of Liability

To the fullest extent permitted by law, Shopivana and its affiliates will not be liable for any:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business interruption
  • Errors or inaccuracies in content or services
  • Unauthorized access or use of our servers and personal information

This limitation applies whether based on contract, negligence, strict liability, or otherwise.

12. Indemnification

You agree to indemnify and hold harmless Shopivana, its officers, directors, employees, agents, and partners from any claim, demand, liability, loss, or expense (including legal fees) arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your violation of any third-party rights

13. Termination

We reserve the right to terminate or suspend your account without notice if we suspect any illegal, fraudulent, or abusive activity or if you breach any part of these Terms.

Upon termination:

  • Your right to use the site ceases immediately
  • We may delete any content associated with your account

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version will be posted on this page with the updated effective date.

It is your responsibility to check these Terms periodically. Continued use of the site after any changes indicates your acceptance of those changes.

15. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts located in [City/Country].

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision shall be deemed severable from the Terms and will not affect the validity and enforceability of any remaining provisions.

17. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices published by Shopivana, constitute the entire agreement between you and Shopivana concerning the use of the website.